September 23, 2003
A day in the life of Paula..
My friend Paula had a rough morning as shown by her email to me below. I was cracking up when I read this and felt that it was only fair to share it. This is an example of horrible customer service. Enjoy
(BTW - This is the actual text. We didn't change it to make it more interesting)
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From: Paula
Try to picture it in your mind.
Woke up with pretty bad leg pain (shins)
Got ready for work,
Walked down the street (maybe 1/3 - 1/2 mile, not sure) to my car that is parked in the spot that I pay $125 a month to park in. Keep in mind that every step I take, sends a shooting pain up my shin. I round the corner and realize that my car is GONE!!! (worst feeling ever) So after I collect myself, I call my good friends, B Towing (the same people that towed me from another apartment a while ago).
Here's the conversation:
Me: "Ummm, yeah, I believe that you towed me from the spot that I have a sticker for"
Them: "what do you mean you have a sticker?"
Me: "Am I not speaking English?"
Them: "we wouldn't have towed you if you didn't have a sticker, what kind of car is it?"
Me: "Oh yeah? why don't you go take a look at my windshield, it's a black Nissan Maxima"
Them: "ok, hold on, let me go look."
5 minutes later . . .
Them: "yeah, there's a sticker, but it's pretty hard to see, your windshield is a little tinted"
Me: "look buddy, I'm standing in a parking lot right now, it's gonna rain any second, and I need to get to work, I don't have time for this BS"
Them: "well, we'll do you a favor just this once and release the car to you"
Me: "a favor!?!? You towed my car for no f-ing reason!"
Them: "yeah, that's why we're gonna do you a favor and release it to you for free"
Me: "you people are unbelievable, that's not a favor in my book"
Them: "look ma'am, we couldn't see your sticker, it's not our fault"
Me: "if you would have looked for it, you would have seen it, I've been parking there for a month"
Them: "why don't you just come and pick it up"
Me: "well, let me think about that, I don't have a car!!!"
Them: "take a cab"
Me: "why don't you send a driver to pick me up?"
Them: "we don't do that, you can take a cab"
Me: "so you're telling me that I have to pay for a cab to go get my car that was accidentally towed from a spot that I pay for!?"
Them: "yep, that's exactly what I'm telling you"
Me: "you're an a$$hole"
So being too stubborn (and cheap) to take a cab there, I decide to walk. It's a good 2 mile walk I would say. In pain the entire way.
So I get there and go up to the window, and when the guy saw how pissed I was, he immediately changed his tone and was like "feel free to take your car, you should move the sticker though"
ARE YOU FREAKIN KIDDING ME!!!!
So, I finally get to work, more than an hour after I had planned to, and I'm walking down the hall when my lunch bag bursts open and my lunch falls to the ground! What else could possibly happen!?
Comments
Jesus Paula you should have just threatened to call imigration and the IRS and then they would have been singing a different toon...
this particular request is not for my self .